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Quick Setup Videos
Add Leads
Video Personalization
Landing Page
Integration
Publish
Miscellaneous
Getting Started
What is a "Credit" and how do credits work?
API Access - Quick Start Guide
Using The Platform
Campaigns
Step #1: Adding Contacts
Step #2: Video Personalization
Step #3: Dynamic Video Pages
Step #4: Built-in Email Scheduler
Step #5: Publishing
Metrics and analytics
3rd Party Integrations
Built-in Email Scheduler
Sending via Third Party Integrations
Send to Webhooks
FAQ & Troubleshooting
Using custom image as video background is BLANK
Company location field not loading
What's "Leads In Campaign" and/or "Leads Per Day"?
How can I search for leads by using actual job titles?
Where do you collect the contact information and leads data from?
Do you have leads that I am looking for?
How to create a "Saved Search" while searching for leads?
Why do I get B2B Leads from other locations?
Searching for hard-to-find leads - "I can't find the leads I'm looking for"
I search for leads but I get wrong countries/locations
Processing and Video Failing Issues
Resolving "Failed" status error when generating videos using Custom Avatars
(EDIT) How to clear your browser's cache and cookies for the platform only
Why is my campaign not running?
Endless audio spinning when "Play script"
Verifying Custom Domain - Troubleshooting CNAME Setup Issues
Face not sizing properly or correctly inside the circle
Using custom image as video background is BLANK
SSL Warning - Pre-Made Landing Pages Not Secured
Can I create more than 3-minute long videos?
After the personalized video ends, the video uploaded is not being added to the final video.
I can't type in the chat support
Why do I get charged credits for the same video?
I can't connect or add SMTP
What languages are supported?
Can I clone and make custom avatar of anyone?
My autoresponder is not on the list - What should I do?
How can I add a single contact?
Does the transition video count against the credits?
Can't upload MP3 file(s)
How to export videos and contacts data from campaign
CSV Import - Troubleshooting
Can I change the avatar's outfits?
Can I upload / record my own video ?
Why AI Presenters doesn't look and sound more real?
Where can I find leads to feed my campaigns?
Problems with audio - e.g. We couldn't download your audio, please check the URL and try again
Rate limits and throttling
(EDIT) Error message when trying to import leads using Website Leads
What email auto-responders does the platform integrates with?
Where is Custom Domain?
Does the platform come with a landing page? Or do I have to redirect to my own?
Where can I find more full-body avatars?
Can I send a general video without any personalization?
What makes the platform special?
Email Scheduler - General Troubleshooting
I'm afraid can't afford buying this - Does it really worth it?
How long does it take a video to be generated?
Issues Connecting Office365/Outlook SMTP with the platform
How can add pass my contacts/video to my CRM using 3rd Party Embed Code?
How can I make avatars more human-like and unrecognizable that it is an AI?
400 Bad Request - Request Header or Cookie too large
What's the video output rendering quality?
Why was I charged one credit when I have not created or sent out ant video yet?
Can I create a GIF from the video being sent out?
Does email deliverability gets affected once you insert a video link or an image?
I'm using a Mac, and the platform doesn't import my CSV
What's the MagicSong feature?
VideoMail Support
