Are you trying to use your own images to the video background but not showing in the final result, in other words the background is blank? If you want to use your own images as the background of your videos generated using the platform, you need to follo ...
Troubleshooting Steps for Dynamic Dropdown JS Script not loading "Company Locations" while typing and searching for data: If you're experiencing issues with the "Company locations" while typing on our web app, here are a few troubleshooting steps th ...
While using B2B Lead Engine, you might be thinking what's "Leads In Campaign" on the righ hand side. Leads In Campaign is the "total number of leads" that you'd like to add to your campaign over the period of time. So for example, you'd like to reach ou ...
Job titles in the group list looks too general? We have a great TIP! 💡 You can easily search for job titles that are not in the group list by simply typing the title in the job title field and hitting the "enter" key. This will add the title you have ty ...
It comes from multiple 3rd party providers - the accurancy is reliable and high depending on the provider, and how up-to-date our partner's data is.
With over 300 million business professionals and 14 million companies, there's a very good chance we have who you are looking for.
This is currently not possible but we are working on it.
Please note the search criteria on the left is the "Company Location" and the leads on the left show the contacts' (specific person) location where they are listed on LinkedIn - For example, the company is in the US, but that person works from another loc ...
The platform offers built-in lead generation modules to help users find targeted leads for their business. This guide will walk you through the steps of using the "B2B Lead Search" and "Website Leads" modules to find specific leads. Additionally, we will ...
The left-hand side of the screen contains a search criteria section, with a specific criteria listed as "Company Location". This search attribute assists in the acquisition of data on the whereabouts of the companies targeted. However, the leads list ...
If you are experiencing "failed" status issues with your videos, taking too long to process or failing to upload successfully, there are a few common factors to consider. This step-by-step guide will help you troubleshoot and resolve these issues. Remembe ...
If you've recently encountered a "Failed" status error when trying to generate a video, it may be due to an issue with the file format of your custom avatar. Our platform supports MP4 files for custom avatars, so if you're using a different fil ...
Let's face it! We often get asked that we need to clear our browser's cookies and cache to force the browser to pull up the most recent changes made to the website or web app. This is very helpful most of the time except that our entire browser resets to ...
That might happen for one of the following reasons: Your campaign(s) was set with an "End date" and has ended. Change or remove the end date in your campaign settings. Your account has run out of credits. Purchase more credits by clicking here or cont ...
If you have been experiencing an infinite spinning issue when trying to preview your text-to-speech audio after you click "Play script, that is most likely an indication that the account is over the usage limit by the third-party TTS provider. If yo ...
If you're having issues with your custom domain, specifically with verifying your CNAME, here are some steps you can take to ensure that it's set up correctly. Go to https://mxtoolbox.com/CNAMELookup.aspx in your web browser. In the "Do ...
User asked: "I couldn't get many faces to stay inside the circle without being cropped. It's really weird to have the face not sizing properly. How do I make sure the face I've selected isn't cropped?" It sounds like you are experiencing some difficultie ...
Are you trying to use your own images to the video background but not showing in the final result, in other words the background is blank? If you want to use your own images as the background of your platform videos, you need to follow some simple steps ...
If you've created pre-made landing pages and noticed that they're causing an SSL error, there might be a simple solution to this problem. In most cases, this issue is caused by having a dot within your subdomain. To explain this further, SSL (Secure ...
We understand that you may have a need for longer videos for your presentations and educational purposes. Please note that currently, our software has a limit of 3-minute long videos. As our brand name states we are built for "reaching out", and no ...
Q: After the personalized video ends, the video uploaded is not being added to the final video. A: The transition video works by auto-playing the "next video" when you access and view the video on the video page itself, it won't show the transition video ...
That may happen when there is a weird cache issue, or when there is a browser extension blocking our chatbox in some way.If this ever happens is best to delete browser cache, if that does not work please chat/open your website from an incognito window in ...
If you are generating or delivering a video that is identical to a previous version without incorporating any personalization, and yet you are being charged credits for the duplication, we would like to bring to your attention a minor glitch in our existi ...
Trying to add your SMTP in the platform but it's not connecting? Please go to Gmass SMTP to test whether your SMTP is correct or not. If correct, please contact support and send us your credentials, including the SMTP server, port, etc. If wrong, ...
This platform support a variety of languages from 30+ countries. You can check the list of our supported languages in our documentation below. In addition to our default language database, we also integrate with leading text-to-speech providers such as P ...
Any custom avatar requires explicit consent from the person to be made the avatar and our team manually checks and processes all custom avatar video footage. We will never re-enact someone without their explicit consent. This means that it is impossible t ...
We built the platform with integrations in mind so you can integrate absolutely any autoresponder you might need. Our platform allows you to integrate with ANY autoresponder by simply providing us with the email merge tag (variable) used by your CRM or au ...
You can add a single contact by clicking on the campaign's settings here:
Nope! Videos that are uploaded by you that don't use the smart dynamic background are not being counted towards your credits.
Are you trying to upload an MP3 file inside "Upload your voice" tab but you get "Sound upload failed - please try again later." ? Issue #1: Change the file name Uploading of MP3 files can fail if the MP3 file properties contain unknown or n ...
If you want to export your video creation and contacts data in a CSV, please ensure your campaign is ACTIVE and has already generated some videos.
Common problems with creating .csv files Despite being a simple and common file type, there are some common problems the platform's users run into while trying to create .csv files. Using semicolons instead of commas Some computers will generat ...
For example, if you're marketing to doctors, you may want your avatars to be wearing white coats / scrubs. We understand how important and effective that feature is. We are coming up with this virtual outfits feature in Q3 of 2023. Please hold tight!
Yes! You can upload your videos using the Backdrops and get customized backgrounds for each contact individually. NOTE: Recording is not available yet.
As with every new technology/trend, we understand that there are is a level of skepticism that comes with it. We developed the platform to help entrepreneurs and teams break through the noise and have a pattern interrupt so your email stands out among th ...
If you are just starting out and don't any have leads yet or you're looking for more potential customers, here are some interesting resources for finding leads in various sources: The platform's built-in lead modules: B2B Lead Builder for finding pro ...
If you are receiving an error error "We couldn't download your audio, please check the URL and try again" please make sure of the following best practices: Don't use any weird characters such as -%^#@+(), etc Don't add too many spaces betwe ...
When many video requests occur within a short time, they may be throttled (limited) to reduce their frequency. This is known as rate limiting, and our system might apply it automatically if you have an unlimited plan or if you have a campaign with a credi ...
If you are having issues or receiving an error when using Website Leads, please make sure you are following these instructions: [video coming soon]
The platform cleaverly with virtually all CRMs and email tools simply by replacing the email merge tag (variable) on the given snippet code. You can even integrate with your favorite tools using no-code automation tools such Zapier, Pabbly, Make as well ...
The Custom Domain can be found inside Settings - Then, go to the Custom Domain tab and follow the instructions.
Yes! It comes with a pre-made landing page PLUS you can embed the video code on your own landing pages. Up to you.
We are constantly working to increase the number of avatars available in our platform. We are looking to hire new actors and bringing them to the studio to create new avatars for our users. In the meantime, we recommend using our "Self-Cloning" feature, ...
Currently, the system is built to deliver personalization and doesn’t deliver untouched generic videos, however, this is something we will add soon.If you have a generic video of yourself, you will be amazed to see what Backdrops feature can do for ...
It’s dialed in. For nearly three years, we’ve continually refined a unique set of tools and methods to fundamentally reduce complexity, and make video prospecting more of a joy and less of a chore. Perfected and pressure-tested by thousa ...
Emails not sending Please make sure the following: You "Send a test" to yourself to ensure deliverability works (inside the campaign's scheduler) You clicked the Publish button in your campaigns' Email Scheduler settings Your campaign is Active ...
We totally understand and respect that to some people investing in A.I. technology might seem like a lot of money, but the return on investment you're getting is invaluable. The platform allows you to save an enormous amount of time to reach out to p ...
Every AI-generated video takes about 5-8 minutes. You can see the status for each video inside Library (1) > Video History (2). Note: Make sure you click the blue button that says "Refresh Status" (3) on the top right corner b ...
Are you having trouble connecting your Office365/Outlook SMTP with the platform? It's possible that you are experiencing issues because Microsoft has special security measures that prevent external tools like this platform from connecting without ext ...
If your contacts don't exist in your CRM, you must pass the necessary data such as contact details, landing page URL, and video thumbnail to your email tool or CRM pass data via Zapier, Pabbly, Webhooks or API. If not, you need to add them via Zapier/Pab ...
We understand the concern, and we get this question a lot. First of all, you can use and personalize your real pre-recorded video (if you don't want to use an AI voice-generated video). Even tho we using premium TTS from reputable sources, the AI voices ...
In the event of a 400 error, website files may be corrupted, including files such as JavaScript, HTML, and CSS, which are all essential to the proper functioning of a website. To resolve this issue, deleting the browser cache is recommended. This ca ...
Our rendering quality is 1920x1080 pixels (Full HD)
Every new campaign requires a "system demo" video, which prepares the system for the next step and you to check your very first video. This happens only once per new campaign.
The platform includes a built-in image personalization tool so every video comes with a unique video thumbnail for each specific video. Built-in Thumbnail Personalization You can even upload your own image
❓ Question from a user: Can this be used for cold emailing (non-spammy emails)? I think this cannot be used for cold emailing for the following reasons: Email deliverability gets affected once you insert a video link or an image. Google and other se ...
Most of the software in Mac create CSV files with "LF" line breaks. However, the platform expects "CR-LF" line breaks (i.e. Microsoft Windows CSV style). This can sometimes cause issues when attempting to import CSV files created on a Mac. To fix this, p ...
Are you tired of the same old, generic outbound marketing approaches? Do you want a fun and innovative way to grab your prospects attention and start more sales conversations? Look no further than the platform's MagicSong NEW feature! MagicSong is a re ...