Email Scheduler - General Troubleshooting

Emails not sending

Please make sure the following:

• You "Send a test" to yourself to ensure deliverability works (inside the campaign's scheduler)
• You clicked the Publish button in your campaigns' Email Scheduler settings
• Your campaign is Active and not in Draft.
• Check the email status inside the campaign Stats (look at the bottom).
• Your scheduled days/times are right and within the timeframe.

I can't add my SMTP

Please go to Gmass SMTP to test if your SMTP is correct.

If correct, please email us your credentials, including the SMTP server, port, etc.

If wrong, please contact your SMTP provider for help.