Sendgrid SMTP integration

Step 1: Create a Sendgrid Account

If you don't have a Sendgrid account, create one by signing up on the Sendgrid website.

 

Step 2: Access the SMTP Credentials in Sendgrid

1. Login to your Sendgrid account and navigate to the Settings section
2. Click on the API Keys option on the left-hand menu
3. Scroll down to the "**Create API Key**" section and select the "SMTP" option
4. Name the key, and then click "Create and View"

 

Step 3: Note the SMTP Settings and Credentials

After you create an SMTP API key, you will be shown the SMTP server address, port, username, and password. Note these down as you will need them later.

 

Step 4: Go to the platform's Settings / SMTP

Go to the platform's SMTP settings where you want to set up SMTP email, and click "Add New Provider".

 

Step 5: Set up SMTP Email by selecting Sendgrid

1. Enter the SMTP server address, port, and credentials provided by Sendgrid
2. Choose the security protocol to be used (TLS or SSL) based on the credentials provided
3. Enter the email address that you want to use as the sender's email address for your helpdesk
4. Save the changes and test the SMTP settings to ensure that everything is working correctly.

 

Step 6: Verify Email Delivery

Send a test email from the platform's campaign and verify that it is delivered to the recipient's inbox.

 

If you have any further questions or issues, please don't hesitate to contact Sendgrid support or our support team.